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Technical support for resolving
operating system, user-caused, and
program-caused issues related to
RxPertise™ is included in the cost of the software license
with the purchase of a maintenance plan,
which is discussed in detail on
this page. |
| Only the
current version of RxPertise™ will be
supported. The current version
is version
7.5.xxxx.xxxxx,
Service Pack 1. You
can verify your version of RxPertise™ by
clicking on Help > About in RxPertise. If a user requires
technical support for a version no
longer supported, and the user is not
enrolled in the RxPertise™ maintenance
plan, this service will be offered and
provided at a
$250/hour (1 hour minimum) charge.
Payment for service is due at the time
service is provided.
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| Licensed end-users may use one of two support methods for seeking help: |
| Email support requests either by our feedback form at www.rxpertise.com. A toll free phone number (888-223-3022) will
is provided for direct assistance. Support via phone is available from 9AM – 5PM PST, Monday through Friday, and excluding major holidays. |
| MHA may require
the actual RxPertise™ database to properly diagnose/correct
the reported problem. The end-user may be required to email
or electronically transfer requested files when indicated.
Additionally, remote login support via
the web may be requested by MHA to
properly diagnose the reported issue.
The end user will need a reliable
internet connection to do so. |
| The end-user assumes all responsibility for safeguarding any patient-specific data that may be sent in order to diagnose and treat a problem.
Managed Health Care Associates (MHA) does not act as the business associate or the covered entity of any facility. Returned databases will be deleted
by MHA once the issue has been resolved, and a confidentiality disclaimer will accompany each email attachment. |
| Technical support does not include issues involving the end-user’s operating system or hardware configuration. The end-user is totally responsible for any loss of data that may arise if additional software programs are installed on the computer after RxPertise™ has already been installed. Additionally, the end-user is responsible for backing up all necessary program files on a separate drive system to avoid loss of data. |
| For more enhanced support (ex. rebuilding a database after a hard drive crash or viral infection),
MHA reserves the right to charge a support fee, agreed to and paid by the end-user, depending upon the nature of the service issue. |
For RxPertise™
Versions 7.0, 6.7, 6.5, 6.0, 5.x, 4.x and 3.x:
These versions are no longer
supported. |
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