Here you'll be able to verify your Product ID's current maintenance status as well as view our support policy.

Click here to verify your Product ID's current maintenance status, to verify if you are eligible to receive support, updates or new versions.  You will need your Product ID, which you can find within RxPertise™ by going to Help > About.

Support Policy for RxPertise™ Consulting Software

Effective 11/9/05, last updated 9/15/09

Only the current version of RxPertise™ will be supported.  The current version is version 8.0.xxxx.xxxxx.  You can verify your version of RxPertise™ by clicking on Help > About in RxPertise.  If a user requires technical support for a version no longer supported, and the user is not enrolled in the RxPertise™ maintenance plan, this service will be offered and provided at a $250/hour (1 hour minimum) charge, per license.  Payment for service is due before the service is provided.

RxPertise™ users that have let their maintenance lapse, yet wish to renew their license, will be required to purchase the software at the new license cost, thereby being automatically included on the maintenance plan for another year.

Licensed end-users may use one of two support methods for seeking help:

• Email support requests to support@rxpertise.com.
• A toll free phone number (888-223-3022) will is provided for direct assistance. Support via phone is available from 9AM – 8PM Eastern, Monday through Friday, and excluding major holidays.

MHA may require the actual RxPertise™ database to properly diagnose/correct the reported problem. The end-user may be required to email or electronically transfer requested files when indicated.   Additionally, remote login support via the web may be requested by MHA to properly diagnose the reported issue.  The end user will need a reliable internet connection to do so.

Technical support does not include issues involving the end-user’s operating system or hardware configuration. The end-user is totally responsible for any loss of data that may arise if additional software programs are installed on the computer after RxPertise™ has already been installed. Additionally, the end-user is responsible for backing up all necessary program files on a separate drive system to avoid loss of data.

For more enhanced support (ex. rebuilding a database after a hard drive crash or viral infection), MHA reserves the right to charge a support fee, agreed to and paid by the end-user, depending upon the nature of the service issue.

For RxPertise™ Versions 7.x, 6.x, 5.x, 4.x and 3.x:
These versions are no longer supported.